Hidden fees are the newest casino tricks to take more of your money than you intended to give them. Find out about them here.

Friday, August 13, 2010

BEWARE WHEN BOOKING

 LET THE BUYER BEWARE  $$$$$$   $$$$$$    $$$$$$   $$$$$$  $$$$$$   $$$$$$  $$$$$$   $$$$$$


Since you can no longer depend on honest and upfront disclosure of what a room will cost you,
Since we all agree, even the casino apologists, that this is a "let the buyer beware" Vegas,

These measures might help:

1.  Ask for a printed email with all taxes and fees to be sent to you when you book and ask them to indicate in writing what the resort fee is, especially if it is zero.
2.  When you call to confirm your booking, check all these figures against what the casino expects to charge you and keep track of the date, time, and person to whom you talked.
3.  Call and confirm again closer to the time.  If a resort fee has been imposed, you still have time to look elsewhere for lodging.
4.  When you check in, bring your copy of the original agreement, and your glasses.  Check the figures again and call a manager if you feel charged more than you agreed to at booking.
5.  Check out in person and recheck all the same figures to see that they agree.  Don't just leave your key, comped or otherwise.  Most people assessed this fee "by accident" or "trickery" are most commonly getting it waived by a manager.  If you get home, you will probably have to go through the trouble of filling out dispute papers on you credit card bill.

If at any point in the process you feel like you were not given clear information and that you have been trapped, see the suggestions on how to complain:


And don't forget to let me know here what happened. 


examples:  January posts
Two posters booked at NYNY.  One, booking off a post card was never told.  Another was told twice and messages were left in the room indicating that with play these fees might be lifted.

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