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Friday, August 13, 2010

Comped room; will the fee be waived?

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SOMETIMES YOU DO.  SOMETIMES YOU DON'T.  SOMETIMES THEY WILL TRY UNLESS YOU ASK FOR IT TO BE WAIVED. 


Here are some collected notes from boards, but I doubt that they are useful for establishing any kind of pattern.  Waived resort fees seems a whim or a formula that no one yet knows.  One thing is clear.  Ask at the beginning and ask often and ask again at checkout.  Jean Scott's experience is of total confusion:


http://www.lasvegasadvisor.com/blogs/jscott/index.cfm/2009/4/25/It-Does-Pay-to-Check


THE LIST
(Based on reports from other gamblers in December)

  • Hotel 32 at the MonteCarlo  adds $18 to comped rooms.
  • More than one comped room has reported being charged the resort fee at Monte Carlo.
  • The Venetian lets you opt out of the $15 resort fee, but you then get no amenities (wireless.)
  • Station casinos :  Wireless is included. However, it has not always been a smooth process.  Jean Scott found that the Resort Fee was like an itch that would not go away at Green Valley Ranch. Comments added to her posts also reported that Palace Station said the fee was waived, but it showed up on the credit card report.  Jean wrote it up twice     http://www.lasvegasadvisor.com/blogs/jscott/index.cfm/2009/4/25/It-Does-Pay-to-Check   and http://www.lasvegasadvisor.com/blogs/jscott/index.cfm/2009/4/29/Casino-Extra-Charges-Revisited Here is a very informative post on station casinos.  Reported more currently (jan 2010) in the following link is that numerous times the fee was waived completely and automatically for this poster, even on post card comp offers. http://www.tripadvisor.com/ShowTopic-g45964-i292-k3300323-l23564923-Resort_Fees-Laughlin_Nevada.html#23564923  This poster reports regular stays at Sunset Station using host Burma.  Aliante also waives the fee as reported by an employee.
  • Fiesta Henderson charges comped players, ask to see a manager and leave an extra 15 minutes for checkout.
  •  Luxor does not charge a fee on comped rooms
  •  Red Rock waived the fee (huge $28) for a mailed comped offer.
  •  NYNY, TI, and Rio waived the fee for comped rooms
  •  Palazzo drops the fees for comped rooms.
Discussion of the issue:  Again the answer is more complex than one general pattern for every casino, and it is unclear whether all casino patrons are treated equally when comped a room.

Some comped players report that they never are assessed the fee, or if they are, they simply draw attention to it and it is removed.
Other long time customers are shocked to see it added to their bills after they have thought to be taking advantage of a free room offer. 
One poster reports that he was told the resort fee could be taken off his earned points in his account.


Others are charged resort fees and can argue their way out of them by calling a manager and taking the time to be firm.
At any rate the often expressed idea that all comped rooms waive resort fees is naive and simplistic.  Check the fine print twice. Call and ask.
1.
"MGM/Mirage has started to do it with some you can book directly online via the Player's Club."
2. "I confirmed it yesterday via NYNY. 2 comped nites, $25 free play AND a $10 per day resort fee."
this from
http://blonde4ever.yuku.com/topic/12968
3. "NYNY resort fee is 10.07/night. Even comped rooms have that fee. The only way to get them waived is by "play." this from http://www.vegasmessageboard.com
4. This from LVA board.
 5. A poster on the Trip Advisor Laughlin board reports that the Venetian has a way to opt out of the fees for comped players.  I assume that means you don't get amenities for free as you do in the Station Casinos.
One poster who was going to Station casinos and getting comped rooms, said that the fees were waived but the benefits were not, including free internet. This poster liked the fees as it meant other people were funding his free internet.


Sometimes it is just one huge confusion as was narrated in a comment on http://www.vegastripping.com/board/topic.php?topic=750



The bottom line is that these new resort fees mean a good bit of work during the booking process and afterwards.

ALL COMPS ARE NOT THE SAME

It might be good here to mention that comps are very different.
Some people never pay for rooms, food, beverage, girls, limos.
Others just get the free room comped.
Others just get a come-on offer in postcard form from the casino.
Sorting out who gets comped resort fees  where and with how much play is another tough question, especially for those who have not established hosts or who do not have bankrolls that let them play the high roller.
Current reports indicate that folks receiving the come-on postcards are finding the Resort Fee is listed in the fine print.  So FREE  doesn't mean FREE anymore.

BUY A BIGGER ROOM AND SAVE THE FEE:

Luxor reportedly will waive the $13.95 resort fee if you paid $25 for a much improved room?

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SHOULD YOU INCREASE YOUR PLAY TO COVER THE RESORT FEE?

NO!

Some posters have suggested that the easy answer to Resort Fees is just to play more.  If anyone believes this, then they fall in the classic casino trap of playing for comps.
How much more?
Well, no one knows any more than they know how much more to play for a free room next trip.  Don't let a promise of small comp benefits lure you into losing large bits of bankroll.  The math is never in your favor.
Put at risk only the money you intended to put at risk, and let the comps fall where they will.
If the casino does not value your intended play, you might ask why or you might simply change venues.
Smart gamblers do that all the time.

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